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UX | UI DESIGN

UX | UI DESIGN

Navigation for couriers

Navigation for couriers

Tom Rider

ROLE UX | UI DESIGNER

ROL UX | UI DESIGNER

ROLE UX | UI DESIGNER

METHODOLOGY DESIGN THINKING

METHODOLOGY DESIGN THINKING

METHODOLOGY DESIGN THINKING

YEAR 2023

YEAR 2023

YEAR 2023

(01)

Description

Navigation system using Big Data applied to predict high demand areas for orders

Gracias al análisis de datos históricos en el consumo de pedidos de comida a domicilio, podemos predecir pautas en el consumidor y establecer zonas de alta demanda, para que el trabajador pueda tomar decisiones ágiles y aumentar su productividad.

(02)

Data Project

Team

Ana Ondaro | Miguel Alfaro | Nuria Estrada | Sonia Vidal

Team

Ana Ondaro | Miguel Alfaro | Nuria Estrada | Sonia Vidal

Team

Ana Ondaro | Miguel Alfaro | Nuria Estrada | Sonia Vidal

Software

Paper and pencil | Notion | Figjam | Google Forms | Google docs | Whimsical | Photoshop | Figma | After Effects | Pitch

Software

Paper and pencil | Notion | Figjam | Google Forms | Google docs | Whimsical | Photoshop | Figma | After Effects | Pitch

Software

Paper and pencil | Notion | Figjam | Google Forms | Google docs | Whimsical | Photoshop | Figma | After Effects | Pitch

Tools

Desk Research | Clusterizar research questions | Roadmap | Shadowing | Ligh interview | Encuestas | Expert interviews | User persona | User journey | POV | Brainstorming | MoSCoW | Benchmark | Sitemap

Tools

Desk Research | Clusterizar research questions | Roadmap | Shadowing | Ligh interview | Surveys | Expert interview | User persona | User journey | POV | Brainstorming | MoSCoW | Benchmark | Sitemap

Tools

Desk Research | Clusterizar research questions | Roadmap | Shadowing | Ligh interview | Encuestas | Expert interviews | User persona | User journey | POV | Brainstorming | MoSCoW | Benchmark | Sitemap

METHODOLOGY DESIGN THINKING

Methodology

Design Thinking

Methodology

Design Thinking

Duration

10 days

Duration

10 days

Duration

10 days

(03)

Process
Research & Synthesis

We must know and understand the delivery sector in a time of change driven by the Rider Law. To do this, we conducted a survey for both workers and consumers of home delivery. Light interviews with couriers and an in-depth interview with union leader Gus Gaviria were conducted.

There is currently a division between salaried delivery workers and those who remain as self-employed workers. Their claims are different, but the pain points are repeated in both groups.

Insights

Thanks to this process we were able to delimit the problem:

🎯 Working too many hours for low salaries. More than 53.3% work more than 40 hours per week. With the most frequent salaries being between 1,000 / 2,000€.

🎯 Rainy days are the most dangerous, but when there are more orders.

🎯 Oversizing of the sector. Due to the increase in workers assigned to the main platforms in recent years, the waiting time between orders has increased considerably.

🎯 Set the multiplier at low rates to be competitive. Lack of knowledge of how the algorithm works to get more orders.

(04)

Solution

Tool to humanize and streamline the delivery sector

The main functionalities of the application are defined as follows:

📍 Applied Big data to determine areas with higher demand

📍 Use of tagging to find interesting resources

📍 Live chat with connected couriers

📍 Forecasting calendar

📍 Display of incidents that occurred in the area

📍 Creation of routes avoiding incidents that occurred

Calendar

Show the peak hours of order history based on the selected day.

Navigation

Muestra las zonas de alta demanda con la relación entre el número de pedidos y trabajadores

Route

Creation of routes avoiding dangers and prioritizing the use of bike lanes.

(05)

Future

We establish futuribles, with definition of tasks in the different semesters, for the possible expansion of the product:


Q2: Fall detection

Producing an emergency call if the rider does not respond within two minutes from when the fall was detected.


Q3: Synchronization with platforms

Synchronization with all platforms where the courier is registered.

Note: I didn't add any links because it's not specified which words should be linked.

We establish futuribles, with definition of tasks in the different semesters, for the possible expansion of the product:


Q2: Fall detection

Producing an emergency call if the rider does not respond within two minutes from when the fall was detected.


Q3: Synchronization with platforms

Synchronization with all platforms where the courier is registered.

Note: I didn't add any links because it's not specified which words should be linked.

We establish futuribles, with definition of tasks in the different semesters, for the possible expansion of the product:


Q2: Fall detection

Producing an emergency call if the rider does not respond within two minutes from when the fall was detected.


Q3: Synchronization with platforms

Synchronization with all platforms where the courier is registered.

Note: I didn't add any links because it's not specified which words should be linked.

Q2
Q3